11 Best Assisted Living Software Solutions [2024]

Assisted living ownership involves a lot of data, ranging from sales lead information to billing and medication administration. Siloing that data in different software programs can cause you headaches and potentially cost you time and money. The best assisted living software helps you with every facet of your business, so you can keep your residents, employees, and other stakeholders happy.

A wealth of assisted living software programs are available. We’ve rounded up some of the best, so you can make the right decision for your senior living community needs.

Table of Contents

• Benefits of Assisted Living Software
• What to Look for in Assisted Living Software
• Aline
• Eldermark
• WelcomeHome
• Continuum CRM
• PointClickCare
• Yardi Senior Living Suite
• Netsmart myUnity Senior Living
• Therap
• Net Health Therapy for Senior Living
• AL Advantage
• ALIS

Benefits of Assisted Living Software

While you can purchase a generic billing software or CRM, it won’t be tailored to your needs as a senior living community operator. It may not do exactly what you need or integrate with your existing software. Software designed specifically for assisted living communities has the features you need to run your business effectively.

The right senior living software offers the following benefits:

• Ensuring compliance with local, state, and federal regulations.
• Managing patient care with resident assessments, care plans, and electronic Medication Administration Records (eMar).
• Tracking the progress of sales leads in a CRM.
• Organizing marketing efforts to see ROI.
• Sending invoices and accepting payments. 
• Hiring, retaining, and scheduling staff. 
• Managing and creating budgets.
• Streamlining operations decisions.
• Easy reporting across categories to help you make better decisions. 

What to Look for in Assisted Living Software

Not all assisted living software is created equal. It’s an investment, and you want to ensure you pick the right software for your needs. Weigh the following considerations carefully before committing to a new software. 

What Do You Need the Software to Do?

Different senior living software platforms address specific needs. For example, EHR software manages resident health data and care plans while a CRM focuses on lead generation and sales. Some senior living software platforms, such as Aline, are complete suites with options for everything from sales to resident care and billing while others only address specific areas.

What Are Your Integration Must-Haves? 

Unless you’re just starting your community, you probably already have software in your tech stack. Ensure your new software integrates seamlessly with your existing software to eliminate data silos and ensure it works smoothly to eliminate headaches for your staff.

What Level of Customization and Scalability Do You Need?

Plug-and-play features are great if you aren’t sure where to start, but having the flexibility to customize features, reports, or even pick-and-choose software offerings can make an already powerful software suite the perfect fit. 

What Customer Support and Training Is Available?

Support and training help you get the most out of your software, no matter how easy to use its website claims it to be. Look for 24/7 support, such as live chat or a customer service line, since software problems can arise at any time when caring for residents 24 hours a day.

What Compliance and Security Features Does the Software Have in Place?

Resident care data is revolutionizing how senior living communities run, and it’s important to know how the software keeps data secure. You also want to ensure your selected software satisfies your state’s compliance requirements to avoid any potential legal issues.

1. Aline

Best for: Senior living operators looking to consolidate their tech silos into one powerful system.

Key Features:

• Customizable CRM for managing your sales and marketing needs.
• Contact Center and live chat support for sales teams.
• 100+ seamless integrations.
• Robust resident care solution that connects directly to billing
• Pharmacy integrated eMAR software with a controlled substance safeguard system.
• Family and resident engagement capabilities.
• Automated billing workflows, payments,  and digital lease forms.
• Real-time census, vacancy, and pricing reports.
• Real-time financial reporting.
• One unified system of record to analyze your data.

Focus on providing compassionate care to your residents with Aline’s integrated, full suite of software products, built specifically for senior living communities. Aline offers effective sales and marketing, accounting and billing, care and engagement, and operations management software under one umbrella. 

While they work best together, you can select one or two products to integrate with your existing tech stack, thanks to a hefty list of integrations. You can also add the Contact Center to support your sales team in answering phone calls or live chat messages to speed up your lead response time and increase conversions. 

To get the most out of the software, access the self-paced training library Aline Academy 24/7 or reach out to your dedicated account executive.

More than 5,700 senior living and post-acute communities currently rely on Aline’s software suite to improve:

• Staff productivity.
• Resident experience.
• Family engagement.
• Occupancy rates.
• Revenue capture.

Aline’s dedication to managing the complete resident life cycle makes it a standout in the senior living software space. Unlike other programs on the market, Aline positively impacts every facet of your team, from sales to care providers. 

2. Eldermark

Best For: Senior living operators looking for comprehensive analytics to improve care and business performance.

Key Features:

• HIPAA-compliant document security.
• Real-time operations dashboards.
• Streamlined resident billing.
• Medication administration tracking.
• Robust reporting and analytics.

Eldermark’s analytics give you the insights to streamline your senior living operations. The software suite includes CRM, marketing, sales, medication management, risk management, and billing reporting capabilities. The Eldermark support team and simple interface are noted in online reviews, making it easy to use and a popular choice for many senior living operators.

3. WelcomeHome Software

Best For: Senior living operators in need of a powerful CRM. 

Key Features:

• API integrations to third-party solutions, such as Microsoft Outlook and Zapier.
• Automated sales tasks.
• Intuitive reporting.

WelcomeHome Software is a CRM. Its tools allow you to stay on top of leads as you move them through the sales cycle and streamline your sales cycle with a centralized platform as you track sales and referrals. It manages prospects, tracks patient occupancy, and pulls data from reports.

4. Continuum CRM

Best For: Senior living operators booking for a fully customizable CRM.

Key Features:

• Unlimited real-time sales dashboards.
• Customizable report templates.
• Track and manage email marketing efforts.
• Customizable email templates for easy automation.
• Customizable workflows.
• Built-in Prospect Readiness lead scoring tool.

You can manage your sales and marketing efforts with Continuum CRM. The platform is customizable and easy to use. 

The support team provides live training and data migration support. The program also integrates with many other software solutions already in your tech stack, including G-Suite and HubSpot.

5. PointClickCare

Best For: Senior living communities who work with patients with complex medical needs.

Key Features:

• Seamless integration with other health care software solutions.
• Comprehensive resident care features, including documentation, assessment, and medication management.
• Real-time patient records for collaboration for home health teams.
• Analytics for billing processes.
• Message feature linked to resident records to facilitate care coordination.
• Templates and workflows for resident care plans.
• Patient portal.

PointClickCare is a cloud-based EHR software designed for long-term care facilities, such as skilled nursing, assisted living, senior living, and home health agencies. The software includes several modules designed to streamline resident care, clinical documentation, medication, management, and financial operations. 

Use PointClickCare to automate tasks, such as resident assessments, scheduling resident care, care planning, medication administration, and billing. The software facilitates collaboration, improving resident care and streamlining clinical processes.

6. Yardi Senior Living Suite

Best For: Senior living operators looking for property management features.

Key Features:

• Online payment processing for easy resident payment.
• Family portal to keep residents’ families engaged.
• Call center to capture and vet phone leads.
• Comprehensive property management features, including construction management and utility billing services.
• EHR and eMAR capabilities.

Yardi is a property management software company that offers a senior living suite. The EHR offering is browser-based and mobile-friendly, handling everything from intake processing to care planning to wound treatment. Yardi eMar simplifies communication with pharmacies, and Rent Café Senior CRM is built for sales teams to nurture prospects.

7. Netsmart myUnity Senior Living

Best For: Senior living operators who manage multiple levels of post-acute care.

Key Features:

• Easy integration with other health care software.
• Clinical financial operational and referral analytics.
• Coordinate care with all providers and partners.
• Electronic prescribing and medication management capabilities.
• Patient and family portal.
• Mobile capabilities.

Netsmart myUnity is post-acute EHR software used in hospice, home care, palliative care, skilled nursing, and senior living settings. The program tracks resident care as residents move between your separate service levels.

8. Therap

Best For: Senior living operators looking for EHR documentation

Key Features:

• Care plans with screening and assessments.
• Analytic dashboards for easy data analysis.
• Electronic visit verification.
• Mobile app.
• Quality assurance and reporting for data transparency.
• Billing and insurance claiming capabilities.

Therap is a documentation, reporting, and billing software for health care providers, including senior living communities. The program streamlines information and tracks data, helping over 7,000 home and community-based service providers and more than 20 state government ID and early intervention systems of care. 

Additionally, the user interface is easy to navigate and makes quality assurance and data monitoring easy for any member of your team to access.

9. Net Health Therapy for Senior Living

Best For: Senior living operators looking to improve billing and compliance workflows.

Key Features:

• Outcomes-driven recommendation engine.
• Electronic physician signature capture.
• Automated regulatory alerts.
• Automatic coding for billing.
• Automated billing error alerts.
• Automated intake workflow.
• Automated appointment reminders.

Net Health Therapy for Senior Living is an electronic health record system, designed for skilled nursing and assisted living facilities. Automated billing error alerts increase coding accuracy and reduce claim delays while features like e-signature reduce time spent on compliance tasks.

10. AL Advantage

Best For: Smaller senior living communities.

Key Features:

• Data flows update all assessments, service plans, and caregiver instructions for a specific resident.
• Resident-specific and editable diet, medication, bathing, and laundry management.
• Instant care level change notifications sent to billing.
• Multi-community management with a community snapshot summary page.
• Free trial.
• No long-term contract.

AL Advantage is a care management for senior living software. The software offers state-specific compliance. A single-page resident “Face Sheet” summarizes a resident’s key information with a photo for outings off-site. 

11. ALIS

Best For: Senior living operators looking for software with an open API

Key Features:

• An open API for integrations with your existing partners.
• Real-time data updates.
• Track resident profiles and health information with electronic health records.
• Staff management and training community management tools, such as regulatory compliance, documents, floor plans, and occupancy reports.
• Patient and family portal for improved communication and engagement.

ALIS stands for Assisted Living Integrated Solution, and it is a full suite of EHR tools, designed specifically for assisted living communities. Use their CRM to track occupancy and manage leads through the buyer funnel. 

The clinical and eMAR products help with safety and compliance and support staff with training and practical workflows. RevOps increases financial transparency with invoices and reporting and ledger features that integrate with your other financial software.

Streamline Your Assisted Living Software With Aline

Choosing the best senior living software for your community doesn’t have to be a challenge. The best option should connect all business workflows and partner with you for the long haul, so look for a customizable, scalable product.

Aline is the only end-to-end assisted living software that covers every aspect of your residents’ journey, from initial interest to day-to-day care. As resident data revolutionizes senior living management, Aline empowers you to focus on delivering compassionate care instead of inputting data. 

Whether you’re looking for an entire software suite or just one component to supplement your existing tech stack, book a demo for Aline today.