Aline Contact Center

Every call answered. Every conversation captured.

Your onsite team’s time is best spent on tours and relationships, not answering phones. The Aline Contact Center puts a fully trained team on your phones, handling inquiries professionally and capturing leads directly in Aline CRM.

Book a Demo

dashboard view of Aline Contact Center

Turn More Inquiries Into Tours

Our senior living contact center is built to convert: communities using Aline Contact Center regularly seeing a 2-5% boost in tours. Our knowledgeable, U.S.-based agents handle inbound calls 7 days a week and log every lead directly in Aline CRM, keeping data accurate and your staff informed in real time.

Key Features of Aline’s Senior Living Contact Center

- Expert handling of inbound inquiries by our U.S.-based team, 7 days a week, ensuring prospects get a prompt, professional response every time they reach out.
- Built-in AI-powered call guidance and call monitoring helps agents navigate conversations with more confidence and pass better data to your team.
- Proven performance standards, with service levels consistently achieving 90% of calls answered in 30 seconds or less.

- Agents work directly in Aline CRM as an extension of your team for accurate tracking, reporting, and streamlined workflows.
- Direct integration with your call tracking system, ensuring all calls are logged for accurate attribution, transparent reporting, and complete visibility.
- Detailed Contact Center Analytics report, showcasing the full journey of prospects that interact with Aline’s Contact Center.

Our Contact Center Becomes an Extension of Your Sales Team

Our team is trained to professionally handle inbound inquiries for your communities, ensuring every prospect receives a consistent and welcoming first impression. By managing these calls 7 days a week, we help capture opportunities that might otherwise be missed and provide reliable support when your onsite teams are unavailable.

This allows your staff to focus on building relationships and guiding prospects through the later stages of their journey, where personal connection makes the greatest impact.

Learn How We Do It

What Our Clients Have to Say

Aline supports more than 9,000 senior living and post-acute communities in their mission to deliver meaningful care and exceptional operations.

Aline Contact Center has been a game changer for our sales directors. It lets them concentrate on their daily priorities knowing that a skilled team is connecting with new leads immediately. Deborah Shane, Senior Vice President of Sales and Marketing, Distinctive Living

Partnering with Aline was one of the best decisions we’ve made. The best part is the peace of mind the Contact Center brings, always giving us a high-quality back up sales team right at our fingertips. Maria Robinson, Vice President of Sales, Tuscan Gardens

Once we implemented the Aline Contact Center, lead volume jumped 70%. That confirmed our teams were missing inquiries, and follow-up wasn’t consistent. Now, we capture every lead, qualify them quickly, and keep them moving through the funnel. Lina Saba, Marketing Director, Park Place Senior Living

Frequently Asked Questions

Real-time notifications alert your onsite teams of new prospects and scheduled appointments in Aline CRM.

We consistently achieve a 90/30 service level, meaning 90% of calls are answered within 30 seconds. In fact, currently 93% of calls are answered in under 15 seconds, providing prospects with an immediate and professional response.

Not only will Aline Contact center ensure leads don’t slip through the cracks, some communities have saved up to 45% on paid referral fees from lead aggregators.

Not quite, due to federal regulations! Our Contact Center is available 7 days a week from 8 AM – 8 PM, including weekends and holidays. This ensures no inquiry goes unanswered and prospects can connect at the time that works best for them.

We work directly within Aline CRM and your call tracking software, ensuring all calls are logged and attributed correctly.

The Aline Contact Center captures and manages inquiries at the earliest stage, ensuring prospects receive timely and professional engagement. This early connection directly contributes to a higher percentage of move-ins for our clients.

Ready to See Aline in Action?

We’d love to show you our product on your terms. Let’s connect and we’ll show you how Aline supports your unique needs, whatever they are.

Book a Call