Aline vs. PointClickCare: A Comprehensive Comparison [2025]

Operators have a lot of options when it comes to their senior living software of choice. PointClickCare is a big name in the industry, but when considering Aline vs. PointClickCare remember: Aline and PointClickCare both offer cloud-based health care software solutions for senior living, but only Aline can help you streamline the entire resident lifecycle.

Whether you’re turning leads into residents, managing leasing and billing, or looking for trend data for improved operations and resident care, Aline has software that can help.Let’s show you how Aline and PointClickCare differ, so you can make the best software choice for your community.

Aline vs. PointClickCare Comparison Chart

Before we dive into the key features of Aline’s and PointClickCare’s software offerings, here’s a quick summary of important factors to consider. 

When compared head to head, it’s easy to see why Aline is the best senior living software on the market, no matter the size of your community.  

Feature	Aline	PointClickCare	Winner
CRM			Aline
Leasing & Billing			Aline
Care			PointClickCare
eMAR			Tie
Operations Management			Aline
Full Software Suite			Aline
Customer Service & Support			Aline
Configuration Capabilities			Aline
Mobile App			Aline
Training & Implementation			Aline
Security & Compliance			Tie
AI			Aline

Aline vs. PointClickCare: Features Comparison

Aline’s software focuses on the entire resident journey while PointClickCare focuses more on resident care. As a result, Aline has more software offerings that help every aspect of your senior living community, not just how you care for residents. 

CRM

Both Aline and PointClickCare offer a senior living CRM, allowing you to manage events and campaigns. They also unify with your call center provider to help your sales team respond to leads more efficiently, freeing them to focus on the leads most likely to convert.

However, as a true solution for the entire resident journey, Aline CRM goes further to help your sales team nurture relationships rather than simply manage tasks. Unlike PointClickCare, Aline’s CRM offering has powerful marketing automation tools and Prospect-Centered Selling© training to boost your sales team’s success rate and keep occupancy rates high.

You can manage every step of the pipeline and track budgets, all from one powerful dashboard. With AI-driven lead summary and one-click call, email, text, and call transcription, your sales team can focus on time with prospects.

PointClickCare CRM supports your sales team and helps them get the job done, but it won’t go the extra mile to help them improve their senior living sales skills for higher conversions. 

Leasing & Billing

Leasing and billing software, like Aline and PointClickCare, allows you to manage the complete revenue cycle. This includes conducting real-time census, managing rate increases, processing payments for private and supplemental payors, and collecting deposits.

Aline Leasing & Billing prevents senior living revenue leakage due to acuity changes by integrating with Aline Care to automatically capture care charges and changes, so your billing is always up to date. It also saves your billing team time tracking late payments with automated late fees, collection letters, and digital lease execution. 

PointClickCare General Ledger/Accounts Payable (GL/AP) streamlines the accounting process by combining accounts receivable and accounts payable. If you want to process leases or verify eligibility, you must purchase its Document Manager and Eligibility Verification software instead of using one platform like Aline. 

Care

Data is the path to better resident care, and care software puts the data at your fingertips. Both Aline and PointClickCare’s care offerings do the following:

• Generate individualized assessments and automated service plans for residents.
• Create 360-degree resident profiles.
• Document incidents with an incident workflow.
• Manage infections among residents and staff.

Aline Care also offers resource management capabilities for easy task allocation and reassignment. You can manage community compliance for various factors, such as vaccines and insurance, while integrating with Aline’s financial solutions to prevent revenue leakage due to acuity changes. 

PointClickCare Point of Care operates on mobile devices, desktops, and kiosks in your community, making it fully accessible from anywhere. The program allows your care staff to complete documentation for multiple residents at once.

eMAR

Aline and PointClickCare offer eMAR software that unifies with pharmacies at a census level to make assisted living medication management a breeze. 

Aline eMAR stands out because it reimagines eMAR for assisted living. It integrates with more than 150 pharmacies, including all major senior living pharmacy partners. You can also:

• Manage orders with community-driven give times or community discontinue.
• Make real-time changes to order information.
• Take inventory using count by card or billing count.
• Operate fully offline indefinitely with sync upon connection restoration.
• Use extensive missed orders charting.
• Save time with multidose barcode scanning.

PointClickCare QuickMAR manages medication, but your staff may run into a few snags. Their eMAR does not offer online functionality in the event of a wifi outage, nor does it allow for scanning for all package types like Aline eMAR does.

Operations Management

Both Aline and PointClickCare’s operational management software streamlines senior living operations management with features like department-specific, prebuilt reports.

Only Aline Operational Insights is fully configurable with goal-setting features. You can create custom reports based on self-selected KPIs and the metrics that are important to you, your staff, and your investors. 

True data unification with Aline’s other offerings, plus Aline’s extensive benchmark data and powerful AI tools, means you have the best data to help you make the right decisions at the right time to ensure the success of your community. 

PointClickCare has different operations software, depending on your acuity level:

• Senior living: Senior Living Core Platform
• Skilled nursing: Market Insights, Skilled Nursing Platform, and Performance Insights

While this differentiation is good in theory, it does make it challenging for providers with multiple acuity levels in their portfolio to see operational patterns across communities. 

Full Senior Living Software Suite

Aline and PointClickCare have full senior living suite software options for operators that want to consolidate all their data under one software platform. 

Both suites offer the following software features:

• CRM
• Billing
• Leasing
• Care
• eMAR
• Family engagement
• Reporting insights
• Quality

The full suite is where Aline truly stands out from PointClickCare. Aline’s full suite of software also includes the following offerings:

• Marketing automation streamlines repetitive tasks, so your marketing staff can focus on making human connections with leads rather than inputting data.
• Sales training helps your sales team grow conversions with a methodology tailored specifically to senior living prospects.
• Payments processing capabilities make collecting payments a breeze for your billing team.
• Accounting and financials show in real time where you stand financially.
• Contact center automatically integrates with your CRM, so you never miss a lead again.

PointClickCare offers a different full suite of software tailored specifically for senior living or skilled nursing. These programs lack the extra features of Aline, making them less robust overall. 

Aline vs. PointClickCare: Other Considerations

In addition to software features, you should consider additional factors before deciding on your senior living software.

Customer Service and Support

Aline’s customer service and support teams are staffed with experts with senior living experience. Whether you access the Customer Center, log in to the online support library, or call the hotline for help, the person on the other end understands exactly what you’re experiencing. 

PointClickCare boasts an excellent customer service team that’s always ready to help, but its resources, both the support team and e-courses, are intended for a wide range of health care industries. As a result, it misses some of the nuances of your needs.

Configuration Capabilities

Aline has the most robust configurable reports in the industry, offering several hundred report options.

But don’t worry about getting overwhelmed with options or getting frustrated setting up your reports — the Aline onboarding team configures your dashboards and reports, so everything is just the way you want it by the time you go live. They can also assist you in configuring the software to fit your business processes.

PointClickCare boasts configurable capabilities for dashboards, which makes it easier for your staff to see exactly what you want. However, compared to Aline, configuration capabilities for reports are lacking, which means you may be stuck with reports that don’t show you exactly what you want to see.

Mobile App

Aline offers four different mobile apps:

• Aline Care Mobile
• Aline CRM
• Aline Attendance
• Aline Engage

Two of those software, Care Mobile and Attendance, connect your care team from any Android or Apple device. The CRM app ensures your sales team can operate from anywhere, and Engage connects your staff, residents, and their families.

PointClickCare offers a Point of Care app for its care software and a Companion app that helps your care staff stay connected and organized, so they can be more efficient. 

Training and Implementation

Aline’s support starts the moment you sign up. During onboarding, your dedicated project manager will assist with systems configuration and data migration. Online Aline Academy courses are available 24/7, and our support team provides live webinars and on-site training, depending on your needs.

Once you go live, Aline Knowledge Base and in-app guidance features are available 24/7 to walk you through the software. Live technical support is also available, and a dedicated customer success manager will be by your side to answer questions.

Security and Compliance

Cybersecurity for senior living providers is always top of mind when considering a new software vendor, which is why Aline is upfront about its security features. 

Every Aline software complies with SOC 2 standards, and all Aline employees undergo background checks and sign NDAs as needed. Staff undergoes regular security training, and software undergoes regular security testing.

Your data is encrypted at rest and in transmissions and is HIPAA and HITRUST (a superset of HIPAA) compliant. 

PointClickCare’s software is HIPAA-compliant and meets the requirements of the Office of the National Coordinator for Health Information Technology certification and Electronic Prescription of Controlled Substances certifications as well as participates in Real World Testing.

AI

Aline is leading the way in senior living AI capabilities with Aline Intelligence. Put the industry’s most robust dataset to work for you: automate tasks, generate personalized business recommendations, and streamline reporting to free up your team for the strategy and engagement that only a human can do. 

While PointClickCare leverages some AI to automate tasks, it isn’t on the same scale as Aline.

Choose the Best PointClickCare Competitor

Aline is a powerful PointClickCare alternative that every senior living provider should carefully consider. With software offerings supporting every aspect of your business, from customer management to resident care to financial reporting, Aline is the better choice for a complete senior living software solution. 

Book a demo today to discover how Aline can improve your bottom line while improving resident care. 

FAQs

Still unsure about Aline vs. PointClickCare? Consider the following FAQs.

What Are the Ratings for Aline?

More than 5,700 senior living providers rely on Aline software for their communities and aren’t shy about sharing their thoughts on the product. 

As of this writing, Aline ranks highly on platforms like G2, Software Advice, and Capterra for being easy to use and a good value while offering strong customer support and great functionality. 

Learn more from our customer testimonials. 

What Kind of System Is Aline?

Aline is a complete software platform designed specifically for senior living communities. It unifies senior living operations management with:

• Sales and marketing software
• Billing and leasing software
• Care and engagement software
• Insights and performance software

Aline is here to help senior living communities operate more efficiently and effectively with a centralized system for managing every step of the resident journey. 

How Does Aline Cater to the Specific Needs of Senior Living Communities?

We’re on a mission to empower senior living operators with technology solutions that maximize revenue, optimize efficiencies, and deliver excellent resident care.

Our leadership team has decades of senior living experience along with many from our sales team to our data scientists and our programmers. We attend senior living conferences, where we speak to senior living operators to learn exactly what’s happening in your communities, so we can offer effective solutions to their problems.  

Whether we’re setting the bar for AI to streamlining operations, configuring new reports, or seeking new integrations, we’re doing it with you in mind.