Contact Center

Supporting Only Senior Living Communities

Our Contact Center team ensures every initial and follow-up inquiry is answered promptly and professionally, creating a smooth first impression for prospective residents. By handling these calls, our team allows your onsite staff to focus on building relationships and guiding prospects through the next steps.

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dashboard view of Aline Contact Center

Never Miss Another Lead Again

Harness the power of our senior living contact center to capture every possible lead.

Our knowledgeable, U.S.- based team of agents answers inbound calls, so your team can focus personalized experiences that close. Unlock a 2 – 5% boost in tours with Aline Contact Center and turn more inquiries into move-ins.

Key Features of our Senior Living Contact Center

- Detailed Contact Center Analytics report, showcasing the full journey of prospects that interact with Aline’s Contact Center.

- - 24/7 coverage to ensure prospects and families can connect whenever it’s most convenient.
  - Seamless integration with Aline CRM for accurate tracking, reporting, and streamlined workflows.
  - Expert handling of inbound inquiries by our U.S.-based team, provides a professional and welcoming first impression every time.

- Prospect-Centered Selling® alignment with optional scripts, workflows, and programs tailored to your organization.
- Available after hours, weekends, and holidays, so no inquiry goes unanswered.
- Proven performance standards, with service levels consistently achieving 90% of calls answered in 30 seconds or less.
- Our contact center integrates directly within your call tracking system, ensuring all calls are logged for accurate attribution, transparent reporting, and complete visibility.

Our Contact Center Will Become an Extension of Your Sales Team

Our team is trained to professionally handle inbound inquiries for your communities, ensuring every prospect receives a consistent and welcoming first impression. By managing these calls around the clock, we help capture opportunities that might otherwise be missed and provide reliable support when your onsite teams are unavailable.

This allows your staff to focus on building relationships and guiding prospects through the later stages of their journey, where personal connection makes the greatest impact.

Learn How We Do It

What Our Clients Have to Say

Aline supports more than 9,300 senior living and post-acute communities in their mission to deliver meaningful care and exceptional operations.

Aline Contact Center has been a game changer for our sales directors. It lets them concentrate on their daily priorities knowing that a skilled team is connecting with new leads immediately. Deborah Shane, Senior Vice President of Sales and Marketing, Distinctive Living

Partnering with Aline was one of the best decisions we’ve made. The best part is the peace of mind the Contact Center brings, always giving us a high-quality back up sales team right at our fingertips. Maria Robinson, Vice President of Sales, Tuscan Gardens

Once we implemented the Aline Contact Center, lead volume jumped 70%. That confirmed our teams were missing inquiries, and follow-up wasn’t consistent. Now, we capture every lead, qualify them quickly, and keep them moving through the funnel. Lina Saba, Marketing Director, Park Place Senior Living

Frequently Asked Questions

Real-time notifications alert your onsite teams of new prospects and scheduled appointments through the Aline CRM app.

We consistently achieve a 90/30 service level, meaning 90% of calls are answered within 30 seconds. In fact, currently 93% of calls are answered in under 15 seconds, providing prospects with an immediate and professional response.

Reduce paid referral fees and never miss an inquiry with automated workflows and dedicated personnel that capture every lead faster and ensure immediate follow-up.

Yes! Our Contact Center is available 24 hours a day, 7 days a week, including weekends and holidays. This ensures no inquiry goes unanswered and prospects can connect at the time that works best for them.

We work directly within Aline CRM and your call tracking software, ensuring all calls are logged and attributed correctly.

The Contact Center captures and manages inquiries at the earliest stage, ensuring prospects receive timely and professional engagement. This early connection directly contributes to a higher percentage of move-ins for our clients.

Ready to See Aline In Action?

We’d love to show you our product on your terms. Let’s connect and we’ll show you how Aline supports your unique needs, whatever they are.

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