Implementation, Training, and Support Services
Your Success is Our Priority
At Aline, we believe that transitioning to new software should be a seamless and supportive experience, just like the solutions we provide. Our training and implementation experts have firsthand knowledge of the complexities involved in operating a senior living community, and the importance of effective processes that support personalized relationships and care. This understanding shapes every aspect of our partnership with you. Whether you are implementing a few solutions or the entire Aline platform , we will work to make your experience smooth and efficient.
Implementation
We’ll collaborate with you to plan your implementation following our proven process, explain the scope of work, and provide an estimated go-live date.
Training
Whether it’s in-person training, live remote, or online, we’ll make sure your teams know how to use Aline to its fullest following best practices.
Support
We’re always here for you, including tchnical support, planning for your future growth, and making sure you’re taking advantage of new features.
Implementation
You’ll have access to our project management platform, giving you complete insight into every step of the process at any time. Then we’ll get to work to set everything up, including migration of your property and resident data, and collaborate with your partners to ensure that Aline supports your business processes. We’ll make sure your integrations work and take care of any system adjustments so that Aline does everything you need it to from the start.
Aline Implementation Services Include:
- Dedicated Project Manager
- Onboarding Timeline
- System Configuration
- Integrations Activation
- Data Migration
Training
We know that your staff is busy taking care of residents and keeping your communities running smoothly. That’s one reason we intentionally build solutions that are easy to learn and easy to use. Because Aline is designed to be user-friendly and intuitive, your teams will adapt and adopt quickly.
Aline Training Services Include:
- Aline Academy On-Demand Courses
- Live Webinar Training
- Dedicated On-site Training
Support
Our partnership will always focus on ensuring you get the most out of Aline to maximize your efficiency, compliance, and profitability. We’re dedicated to supporting you every step of the way to ensure that you fully leverage our solutions and achieve your goals.
Aline Support Services Include:
- In-app Guidance and Tool Tips
- Aline Knowledge Base
- Email and Phone Technical Support
