Aline vs. ECP: A 2025 Comparison

Senior living software such as Aline and ECP is a must to overcome the senior living trends that make this industry so dynamic. Before choosing software, it’s important for senior living providers to carefully consider their needs, so they can choose the most powerful software that helps them deliver the best possible care while maintaining profitable margins.

When it comes to Aline vs. ECP, the choice is clear: Aline is the all-encompassing senior living software you need to succeed. Read on to learn why Aline is right for your senior living community. 

Aline vs. ECP Comparison Chart

Before we discuss the features of both software, check out our chart for a quick overview. 

Aline vs. ECP: Features Comparison

Aline and ECP offer senior living software for CRM, leasing and billing, care, and eMAR. Let’s take a look at how they stack up against each other. 

CRM

Aline CRM has all the powerful features you need to empower your sales team. The user-friendly software is highly customizable with configurable dashboards and workflows to allow for flexibility at scale. Pair it with Aline’s AI and predictive analytics capabilities for prospect opportunity scoring, call transcription and summaries, and lead summaries. Other features include:

• A full-featured mobile app
• HITRUST, a subset of HIPAA
• Resident tracking through the care continuum
• Prospect-Centered Selling® methodology support 
• Aggregation features based on organization, region, or specific community

ECP Senior Living CRM gets the job done for a sales team, but it lacks the features that improve efficiency and reduce administrative tasks. It also lacks texting and calling functionality, a must in today’s mobile-first world. However, this CRM allows for integration with ECP Clinical Assessments to create care plans before move-in.

Billing

Aline Leasing & Billing is a one-stop shop for everything related to senior living leasing and billing. Along with conducting real-time census tracking and auto rate management, you can easily accept payments in the software, eliminating the need to work with a third-party payment processor. When a resident’s room or care changes, Aline automatically alerts the billing team to prevent revenue leakage. 

Senior Living CRM has billing features. Notably, it allows for export to Quickbooks — while Aline can export to Excel — so billing teams can build a customized library of charges that they can reuse to speed up the billing process.

However, it doesn’t support Medicaid. Since almost 20% of senior living residents rely on Medicare to pay for all or some of their care according to a Senior Housing News Report, this presents a significant challenge for senior living providers.

Care

Aline Care offers a variety of features to help you deliver best-in-class care. Create 360-degree resident profiles and automated service plans with the help of AI. Ensure community safety with our infection management tools and balance resources to retain your care team and prevent burnout.

Senior Living EHR and Care Plans offer nearly all the same features as Aline Care with one distinct difference: It lacks some of the features that automate and streamline the care process. For example, users can’t link tasks and assessments, creating an extra step for care teams.

eMAR

Aline eMAR is the more robust eMAR solution. This software automatically handles therapeutic equivalency with real-time dashboards across the whole community, so your care team isn’t tracking down additional data. See how many orders are awaiting approvals and easily refill orders. Our advanced controlled medication handling ensures better medication management and resident safety. 

Senior Living eMAR offers more robust incident reporting but lacks the capability for electronic refill requests. It also allows for pre-pour, which isn’t considered best practice due to the increased risk of errors.

AI Capabilities

AI in senior living is one of the industry’s biggest trends. Aline Intelligence includes the most extensive data set in the industry, which means our AI is better trained and more accurate than any other senior living AI on the market. Our AI can transform your operations management for improved outcomes through data analysis, streamlined workflows, personalized care planning, and more, especially when you use Aline’s suite of solutions.

ECP uses AI features in its software programs but lacks the scale of Aline Intelligence to see the powerful results a senior living community needs to move into the future.

Full Suite

Aline offers the only senior living software suite on the market that covers every stage of the resident lifecycle. In addition to the software we’ve already discussed, Aline offers the following:

• Operations software that unifies your data to give you powerful insights.
• Contact center support to answer phone calls and live chat messages so your sales team never misses a lead.
• Family engagement software that makes communication with residents and their families easy. 

ECP allows you to combine all their software into one suite, but even when they’re all paired together, it lacks the robustness of Aline. 

Aline vs. ECP: Other Considerations

There’s more to software than its features. You also need to consider outside factors, such as mobile app functionality and cybersecurity protection.

Customer Service & Support

Aline and ECP both offer excellent customer service and support.

Aline understands the complex nature of onboarding new software and the nuances of senior living, which is why our customer success team oversees your system configuration and data migration. Learn how to use the software with extensive online (both live and recorded) and on-site training.

In addition, Aline provides weekly follow-ups with our customer success team to support you through the initial adoption process, and live technical support is on hand to help when needed. 

ECP’s support team also has extensive experience in the senior living space. Reviews consistently praise their service and support. 

Configuration Capabilities

Software with all the bells and whistles is great, but it can be overwhelming without the right configurations. 

Aline and ECP offer configuration capabilities to tailor your dashboards, reports, and workflows to optimize the software to fit your needs. No more wasting time trying to make a generic report fit your reporting needs — wow your stakeholders with reports designed specifically for your specific KPIs. 

Mobile App

Your team is on the go, whether running tours for prospects or interacting with residents. They can’t be limited to working on a desktop, so Aline and ECP offer mobile apps. 

Aline offers four mobile apps to provide flexibility to your teams:

• Aline Care Mobile
• Aline CRM
• Aline Attendance
• Aline Engage

Document care, track sales leads, and communicate with residents and their families from Apple and Android devices.

ECP only offers one mobile app for its care software. 

Security and Compliance

Senior living software generates a lot of resident data that’s appealing to hackers — Social Security numbers, names and phone numbers, personal health information, and more. But that data is a difference maker for your team, especially when it comes to improving resident care. 

As a senior living provider, it’s your responsibility to ensure that all your software is doing its best to protect your residents’ data.

When working with Aline, you can rest assured that your residents’ data is protected:

• Our secure personnel undergo background checks, sign NDAs, and attend regular security training.
• Development of new and updated products, tools, and services adhere to web application security best practices.
• The best providers with robust security programs and multiple certifications host our cloud services. These are monitored 24/7.
• We are SOC 2 certified.

ECP also takes data security seriously with multi-layered security, AWS WAF and AWS Guard Duty, and multiple certifications, including SOC 2 Type II and ONC Certified HIT.

Integrations

Aline and ECP have different integrations, so what’s best for your community may differ based on your integration priorities. 

Aline has 100-plus integrations with the software tools your team uses every day, such as Outlook, G-Suite, DocuSign, and more. It also offers integrations with 125-plus pharmacies.

ECP has fewer software integrations at 50-plus but more pharmacy integrations 600-plus.

Due to the nature of open APIs, integrations change often, so check the software provider’s website for the most up-to-date integration information. 

FAQs

Still have questions about Aline and ECP? Check out the answers to the following questions. 

How Long Has Aline Been in Business, and What Is Its Track Record for Success?

Aline is the outcome of the 2023 merger of three leading senior living software companies: Enquire, Glennis, and Sherpa. The company’s leadership represents 20-plus years of industry experience.

More than 5,700 senior living communities use Aline and consistently praise it for driving growth and improving operational efficiency while offering easy-to-use, intuitive functionality. But don’t take our word for it: Check out our reviews on Capterra and G2.

What Types of Long-Term Care Facilities Are Best for ECP?

ECP is marketed toward the following long-term care facilities:

• Assisted living
• Independent living
• Memory care
• Intellectual and developmental disabilities
• Pharmacies
• Group homes

Aline is designed specifically for senior living, so it’s best for the following long-term care facilities, although it has been used in other facilities not included in this list:

• Assisted living
• Independent living
• Memory care
• Skilled nursing

What Is the Learning Curve for Aline Like?

Learning new software isn’t always easy, but reviews consistently praise Aline for being intuitive and easy to use. Aline’s support team will be with you at every step of the onboarding process, so by the time you go live, your team will be comfortable with Aline’s features and dashboards.

Use the Best ECP Competitor on the Market

Aline is the software you need to navigate the future of senior living. From CRM to eMAR, AI to a complete suite, only Aline has the features necessary to help you balance your mission and margin. 

Find out how Aline can propel your community and portfolio forward. Book a demo today for a personalized look at what Aline can do.